If you notice an error in your delivery information after placing an order, contact our customer care team as soon as possible.

We will review the status of your order and attempt to assist where possible. However, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

OXBURYTOWNSHIPNJ™ cannot guarantee successful delivery when incorrect or incomplete address information has been provided by the customer.

In some circumstances, items within the same order may be fulfilled or shipped separately.

If this occurs, you may receive more than one package or more than one tracking reference for a single order.

Separate shipments do not necessarily indicate that an item is missing from the order.

For international shipments, orders may be subject to customs processing, import requirements, duties, taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.

Where such charges are not collected during checkout, they may be assessed separately by customs authorities, carriers, or other service providers.

Import requirements and customs processing times vary by destination and may affect final delivery timing.

Although we aim to support reliable delivery, shipping delays can occur for reasons outside normal order processing.

Possible causes may include:

• severe weather or natural events;
• carrier network disruptions;
• customs or border processing;
• public holidays or peak shopping periods;
• transportation disruptions;
• incorrect or incomplete delivery information;
• remote-area delivery conditions;
• security or regulatory reviews;
• circumstances outside the reasonable control of the store or carrier.

Tracking events are generated by carriers and logistics providers. Updates may not appear immediately after shipment or between transit locations.

If tracking has remained unchanged for an unusually long period or the expected delivery window has passed, contact our customer care team with your order number and available tracking information.

If tracking shows that your package has been delivered but you cannot locate it, first check the delivery area, mailbox, building reception, household members, neighbors, or other safe locations where the carrier may have left the parcel.

Carrier tracking may occasionally update shortly before the package is physically located or completed within the local delivery network.

If you still cannot locate the shipment, contact our customer care team and provide your order number and tracking details so the matter can be reviewed.

If your package or merchandise arrives visibly damaged, please contact us promptly.

Include your order number and clear photographs of the outer packaging, shipping label, and affected merchandise where appropriate.

Keeping the original packaging until the issue has been reviewed may help with the assessment process.

Packages may be returned when delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, refusal by the recipient, customs issues, or other carrier-related reasons.

If a package is returned to sender, contact customer care so we can review the order and determine the available options.

Additional shipping or handling charges may apply where permitted and depending on the circumstances.

If you wish to return an eligible item, please review our Return & Refund Policy and contact customer care before sending merchandise back.

Do not ship a return to an address that has not been confirmed through the applicable return process.