Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Shipping Information for SARTOVYN Orders

SARTOVYN works to make the delivery process clear from checkout through arrival.

This policy explains how orders are prepared, dispatched, tracked, and delivered. It also outlines what to do when an address needs correction or a package arrives damaged, is delayed, or is confirmed lost.

By placing an order through our Store, you acknowledge the processing periods, estimated delivery timeframes, shipping charges, and international delivery conditions described below.

1. Order Fulfillment

SARTOVYN works with selected inventory, fulfillment, and delivery partners to ship menswear and related products to customers in different regions.

Depending on product availability and destination, an order may leave from:

A regional warehouse
A supplier-operated facility
An international fulfillment center
Another authorized distribution location

Items from one order may occasionally be stored in separate facilities. As a result, products may be dispatched in more than one parcel and arrive on different dates.

No additional shipping charge will be added solely because an order is divided into separate packages.

2. Processing Before Shipment

Most orders require 2–4 business days for:

Payment and order review
Inventory confirmation
Product preparation
Quality checks
Packing and labeling
Transfer to the delivery carrier

During holidays, promotional campaigns, or unusually busy periods, processing may take up to 5 business days.

Business days exclude Saturdays, Sundays, and recognized public holidays.

Processing time is separate from transit time. The estimated delivery period begins after the carrier accepts the package.

3. Shipping Fee

A flat shipping charge of $5.99 per order applies unless a different amount is clearly shown at checkout.

The shipping fee collected by SARTOVYN does not normally include:

Customs duties
Import taxes
Brokerage charges
Local handling fees
Currency-conversion fees
Charges imposed independently by a bank or carrier

The amount displayed during checkout will be the applicable shipping charge for the order.

4. Estimated Transit Times

Delivery speed depends on the destination, assigned carrier, local postal network, customs processing, and other transportation conditions.

Destination	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

A shipment may take longer because of:

Carrier congestion
Customs inspections
Severe weather
Public holidays
Transportation interruptions
Incorrect or incomplete addresses
Remote delivery locations
Government restrictions
Circumstances outside our reasonable control

5. Shipping Confirmation

After an order is dispatched, a shipping confirmation will normally be sent to the email address entered during checkout.

When available, the confirmation will include:

The carrier name
A tracking number
A tracking link
Separate tracking details for split shipments

Please confirm that your email address is entered correctly when placing the order.

6. Tracking Updates

Tracking information may require 1–3 business days to appear after a shipping label has been created.

During this period, the carrier may already have the package even though the online tracking page has not recorded its first scan.

Tracking may also remain unchanged while a parcel moves between regional facilities, customs locations, or delivery partners.

A temporary lack of tracking activity does not automatically mean that the package has been lost.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Before submitting an order, please review:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country
Telephone number
Email address

SARTOVYN is not responsible for delivery problems resulting from inaccurate, incomplete, or outdated information supplied by the customer.

Additional charges may apply when a parcel must be redirected, returned, stored, or shipped again because of an address error.

8. Address Changes and Cancellations

Orders may enter preparation shortly after checkout.

Requests to cancel an order or correct a shipping address must be sent to:

service@iaznaaz.shop

Please contact us within 12 hours after placing the order and include:

Your order number
The email address used during checkout
The requested change
The complete corrected address, when applicable

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed.

Once an order has been packed, transferred to a fulfillment facility, assigned to a carrier, or dispatched, it may no longer be possible to modify or cancel it.

9. International Duties and Import Charges

International orders may be shipped under Delivered Duty Unpaid, or DDU, terms unless checkout states otherwise.

Under these terms, the recipient may be responsible for:

Import duties
Customs taxes
Value-added taxes
Brokerage charges
Local processing fees
Other charges imposed in the destination country

These fees are determined by local authorities or service providers and are not included in the standard SARTOVYN shipping charge.

Customers should review their country’s import requirements before placing an international order.

SARTOVYN does not control customs inspections and cannot guarantee how quickly a package will be released.

10. Customs Delays and Refused Charges

A shipment may be delayed when customs authorities request:

Payment of import charges
Identity verification
Additional order information
Product documentation
Inspection of the parcel

The customer is responsible for responding to lawful customs requests.

If a package is refused, abandoned, or returned because duties or import fees were not paid, any eligible refund may be reduced by outbound shipping, return shipping, customs expenses, carrier fees, or other costs incurred, where permitted by law.

11. Separate Parcels

An order containing multiple garments or accessories may be delivered in separate packages.

You may receive:

More than one shipping confirmation
Different tracking numbers
Parcels arriving on different days

Receiving only part of an order does not necessarily mean that the remaining items were omitted.

Please review all tracking numbers before contacting customer support about a missing item.

12. Inspecting Your Delivery

Please inspect the parcel and products soon after delivery.

Check that:

The correct products were received
The ordered size and color are correct
All items are present
The exterior packaging is not seriously damaged
Garments do not show visible shipping damage

Keep the shipping package, product labels, tags, and included materials until you have confirmed that the order is complete and in acceptable condition.

13. Items Damaged During Transit

If a product arrives damaged, contact us within 72 hours after delivery at:

service@iaznaaz.shop

Please provide:

Your full name
Your order number
A description of the damage
Photographs of the complete item
Close-up photographs of the affected area
Photographs of the outer package
A photograph of the shipping label

Do not wash, wear, alter, repair, or discard the item before receiving instructions.

After reviewing the claim, SARTOVYN may provide an appropriate solution, such as:

A replacement item
A refund
Another remedy appropriate to the circumstances

A free replacement is subject to verification, product availability, and compliance with the reporting requirements above.

14. Incorrect or Missing Items

You received the wrong product
The size or color differs from your order
An item is missing from a parcel
The delivered quantity is incorrect

Please first confirm whether the order was divided into multiple shipments.

If the issue remains unresolved, send your order number, photographs of the products received, packaging, and shipping label to service@iaznaaz.shop.

15. Packages Lost in Transit

A package is considered lost only after the carrier or delivery provider confirms that it cannot be located or delivered.

Before approving a replacement, SARTOVYN may need to:

Contact the carrier
Open a shipment investigation
Verify the delivery address
Review tracking records
Request additional information
Wait for the carrier’s formal conclusion

When a shipment is officially confirmed lost in transit, we may arrange a replacement at no additional product or shipping cost.

If the original product is unavailable, another suitable remedy may be offered.

16. Packages Marked as Delivered

When tracking shows that a parcel has been delivered but you cannot locate it, please:

Check entrances, porches, mail areas, and other delivery locations
Ask household members
Contact neighbors
Check with reception, building management, or mailroom personnel
Review any delivery photograph
Contact the carrier directly

Notify SARTOVYN if the package remains missing.

A package marked delivered is not automatically considered lost in transit. Claims will be reviewed using the available carrier records and applicable law.

17. Missed and Undeliverable Deliveries

A package may be returned because of:

Repeated failed delivery attempts
An incomplete or incorrect address
Failure to collect the parcel
Refusal by the recipient
Restricted property access
An inability to contact the customer
Unpaid customs charges

Where legally permitted, any eligible refund may be reduced by shipping, return transportation, storage, customs, or carrier charges incurred because of an undeliverable shipment.

18. Delivery Delays

SARTOVYN works with independent carriers and fulfillment partners and cannot directly control every stage of transportation.

We are not responsible for delays resulting from:

Customs processing
Carrier interruptions
Extreme weather
Natural disasters
Labor disruptions
Public emergencies
Government actions
Supply-chain interruptions
Incorrect customer information
Other events outside our reasonable control

We will make a reasonable effort to provide available tracking information and assist with appropriate carrier inquiries.

19. Shipping Support

For questions about order preparation, tracking, delivery, damaged products, or shipments confirmed lost, contact:

SARTOVYN™
600 Jefferson Rd #2
Rochester, NY 14623
United States

Email: service@iaznaaz.shop
Phone: +1 (585) 424-7452

Please include your order number and the email address used during checkout.

Do not send products to the business address unless our customer service team has issued written return authorization and confirmed the correct return destination.