FAQ
Business Information
Yangguanzhai Complex, Jingwei New City,
Xi'an Economic and Technological Development Zone,
Xi'an, Shaanxi,
China
Shanxi Jimujiazhuang Information Technology Co., Ltd.
Frequently Asked Questions
From fit and product details to orders, shipping, returns, and garment care, find answers to some of the most common questions about shopping with OXBURYTOWNSHIPNJ™.
A More Considered Shopping Experience
OXBURYTOWNSHIPNJ™ is focused on modern menswear designed for work, travel, weekends, and everyday life.
Our customer care experience follows the same approach: clear information, practical support, and straightforward answers.
Start Here
Browse the questions below for information about products, sizing, ordering, shipping, returns, payments, and care.
If you still need assistance, our customer care team can be reached at service@oxburytownshipnj.com.
Choosing the Right Piece
What kind of clothing does OXBURYTOWNSHIPNJ™ offer?
OXBURYTOWNSHIPNJ™ focuses on modern men's clothing designed to balance refined styling with everyday practicality. Our collections may include tailoring, shirts, polos, knitwear, trousers, denim, outerwear, hoodies, shorts, and versatile layering pieces.
Many designs are created around situations such as office wear, travel, commuting, dinners, weekends, and smart-casual occasions.
How should I choose my size?
We recommend reviewing the sizing information provided on the individual product page before placing an order.
Fit may vary depending on the garment type and intended silhouette. Tailored products may fit differently from relaxed knitwear, outerwear, or casual pieces.
What does “Modern American Fit” mean?
Our modern American fit philosophy is designed around balanced proportions. The goal is to create a clean, contemporary silhouette while preserving practical room for natural movement.
Depending on the product, this may mean shaping through the chest or waist while maintaining comfortable room through areas such as the shoulders, seat, or thighs.
Are your products designed for layering?
Many OXBURYTOWNSHIPNJ™ pieces are designed with layering in mind. Product descriptions will usually indicate whether an item is intended to work over T-shirts, polos, shirts, knitwear, or beneath jackets and coats.
Will the color look exactly the same as it does on my screen?
We aim to represent product colors as accurately as possible. However, differences in screen settings, lighting, photography, and device displays may cause colors to appear slightly different in person.
Placing Your Order
How do I know if my order was successfully placed?
After a successful checkout, you should receive an order confirmation using the contact information provided during checkout.
If you believe you placed an order but cannot locate your confirmation, please contact customer care and provide the name and email address used during checkout.
Can I change or cancel my order after placing it?
If you need to request a change or cancellation, contact us as soon as possible. We will review the status of the order and determine whether the requested change can still be made.
Once an order has entered processing or shipment, changes may no longer be possible.
What payment methods are accepted?
Available payment methods are displayed during checkout. Options may vary depending on your location, currency, device, and the payment services available through our online store.
Is my payment information secure?
Payment information is processed through the payment methods and checkout services available on our store. We recommend that customers never send complete payment card information by email or through ordinary customer support messages.
From Checkout to Delivery
Where can I find shipping information?
Available shipping information is provided during checkout and in the shipping information published on our website.
Delivery availability and timing may vary depending on destination, carrier conditions, order processing, and other logistical factors.
When will I receive tracking information?
When tracking is available for your shipment, the relevant information will normally be provided after your order has been prepared and transferred for delivery.
Why has my tracking information not updated?
Carrier tracking systems may sometimes take time to display new scans or shipment movements. Delays can also occur during weekends, holidays, severe weather, high-volume periods, or customs processing.
What should I do if there is a problem with my delivery?
Contact our customer care team with your order number and a short description of the issue. Providing relevant tracking information can also help us review the situation.
Modern Clothing Should Work Across More of Your Day
Our product philosophy centers on versatile styling, considered proportions, practical comfort, and discreet functionality—helping individual pieces work across more settings and more combinations.
If Something Is Not Right
Can I return an item?
Eligible returns are handled according to the return and refund terms published on our website. Please review the applicable policy before sending an item back.
What if I ordered the wrong size?
If the size is not suitable, contact customer care with your order number and product details. We can provide information about the available return or exchange process applicable to your order.
What if my item arrives damaged or incorrect?
Please contact us promptly and include your order number, a description of the issue, and clear photographs where appropriate. This information helps us review the matter more efficiently.
How long does a refund take?
Once an eligible refund has been approved and processed, the time required for the funds to appear can depend on the payment method, financial institution, and payment provider involved.
Looking After Your Wardrobe
How should I care for my OXBURYTOWNSHIPNJ™ clothing?
Always follow the care instructions provided with the individual garment. Different fabrics and constructions may require different washing, drying, ironing, or professional cleaning methods.
How can I help my garments maintain their shape?
Proper storage and following the garment's care instructions can help preserve its appearance. Structured jackets and shirts generally benefit from suitable hangers, while knitwear may be better stored folded depending on its construction.
Are travel-oriented fabrics completely wrinkle-free?
No fabric should be assumed to remain completely free of wrinkles in every situation. Products described as wrinkle-resistant or travel-friendly are designed to help reduce or recover from everyday creasing compared with more rigid or crease-prone materials.
Your Information
How is my personal information handled?
Information relating to privacy practices and the handling of personal information can be found in the privacy information published on our website.
Can I request access to or deletion of my personal information?
Depending on your location and applicable law, you may have certain rights regarding your personal information. Requests can be submitted to our customer care team with “Privacy Request” included in the subject line.
How do I unsubscribe from promotional emails?
Eligible marketing emails should include an unsubscribe option. Please note that opting out of promotional communications may not prevent service-related messages regarding orders, customer support, security, or transactions.
Contact OXBURYTOWNSHIPNJ™ Customer Care
If you cannot find the answer you need above, contact our customer care team. For order-related inquiries, including your order number can help us assist you more efficiently.
Contact Customer Care