Contact

Contact SARTOVYN

Customer Care

Questions about sizing, product details, an existing order, or delivery? The SARTOVYN customer care team is available to help before and after your purchase.

You may contact us regarding:

Fit, sizing, materials, and garment care
Order confirmation or payment questions
Shipping and tracking updates
Address-change or cancellation requests
Incorrect, damaged, or missing items
Returns, exchanges, and refunds
General feedback about your experience

For inquiries involving an order, email is usually the most efficient contact method because it allows you to include photographs and purchase details.

Email Support

service@iaznaaz.shop

To help us review your request efficiently, please include:

Your full name
Your order number
The email address used during checkout
The product name or item involved
A clear description of your question
Relevant photographs, when applicable

Please use a descriptive email subject such as Order Assistance, Sizing Question, or Return Request.

Phone Support

+1 (585) 424-7452

You may call us for general questions about products, orders, shipping, or Store policies.

For account protection, never provide complete card numbers, card security codes, passwords, or one-time authentication codes by telephone, email, or text message.

Business Address

SARTOVYN™
600 Jefferson Rd #2
Rochester, NY 14623
United States

This location is our business contact address and may not be the facility assigned to product returns.

Do not mail clothing or packages to this address unless our customer care team has issued written return authorization and confirmed the correct destination. Unauthorized returns may be refused, delayed, or returned to the sender.

Support Availability

Monday through Friday
9:00 AM–6:00 PM Eastern Time

Messages received outside regular support hours will normally be reviewed on the next available business day.

Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high inquiry volume.

Help With an Existing Order

When contacting us about a purchase, include your order number and checkout email address so we can locate the transaction.

For a damaged, defective, or incorrect item, please also provide clear photographs showing:

The complete garment
The affected area
Labels and tags
The exterior package
The shipping label

Keep the item, packaging, and included materials until our team confirms the appropriate next step.

Product and Sizing Questions

Before placing an order, review the sizing information and product description shown on the relevant product page.

When requesting sizing assistance, tell us:

The product you are considering
Your usual clothing size
Any relevant body measurements
Your preferred fit, such as relaxed, regular, or close-fitting

Sizing guidance is provided as general assistance and cannot guarantee an identical fit for every customer.

Privacy and Security

SARTOVYN will never ask you to email your password, full payment-card number, or card security code.

If you receive a suspicious message claiming to represent SARTOVYN, do not respond or open unexpected attachments. Forward the details to service@iaznaaz.shop so our team can review them.

We Value Your Message

Thoughtful service is part of the SARTOVYN experience.

Whether you are choosing your first piece, checking the progress of an order, or requesting help after delivery, we will make a reasonable effort to understand your concern and provide clear next steps.

Thank you for choosing SARTOVYN.

SARTOVYN — precision in every line.