Return and refund policy

Return and Refund Policy

Last Updated: July 20, 2026

Returns at SARTOVYN

At SARTOVYN, we want customers to feel confident when selecting clothing from our Store.

This policy explains when an item may be returned, how to submit a request, which products are excluded, and how approved refunds are processed.

Please read these conditions before wearing, washing, altering, or returning a product.

1. Standard Return Window

You may request a return within 30 calendar days after receiving your order.

Submitting a request within this period does not automatically approve the return. All requests are reviewed according to the product condition, reason for return, and requirements described in this policy.

A request submitted after the 30-day period may be declined unless a longer period is required by applicable law.

2. Conditions for an Eligible Return

To qualify for a standard return, the item must:

Be unworn, unused, unwashed, and unaltered
Remain in the condition in which it was received
Have all original tags and labels attached
Be free from stains, odors, makeup, deodorant, perfume, pet hair, and other signs of use
Include all accessories and components originally supplied
Be placed in its original product packaging
Be accompanied by an order confirmation, receipt, or other proof of purchase

Trying on a garment for fit is permitted when it is handled carefully and remains in fully resalable condition.

Wearing an item for an extended period or using it outside the home may make it ineligible for return.

3. Requesting a Return

Before sending an item back, email our customer service team at:

service@iaznaaz.shop

Please provide:

Your full name
Your order number
The email address used during checkout
The product you wish to return
The size and color, when applicable
The reason for the request
Photographs when the item is damaged, defective, or incorrect

After reviewing your request, we will notify you whether the return is approved.

Approved requests will receive:

Return authorization
The designated return location
An authorized shipping label or return method
Packaging and mailing instructions
Any applicable information about return shipping costs

Do not mail a product before receiving written authorization.

Items sent to an unauthorized address or returned without approval may be refused, delayed, or returned to the sender.

4. Return Shipping

Return-shipping responsibility depends on the reason for the return.

Incorrect, Damaged, or Defective Products

When we confirm that SARTOVYN sent the wrong product or that an item arrived damaged or defective, we will provide an appropriate return or replacement solution at no additional return-shipping cost to the customer.

Size, Fit, or Preference Returns

When a return is requested because of size, fit, color preference, style preference, accidental ordering, or another reason unrelated to a product fault, return transportation costs may be the customer’s responsibility.

Any applicable return charge or deduction will be disclosed before the return is finalized.

Using a label supplied by SARTOVYN does not necessarily mean that the return shipment is free unless we expressly confirm this in writing.

5. Original Shipping Charges

The original shipping charge paid during checkout is generally non-refundable.

An exception may apply when:

We shipped an incorrect item
The product arrived with a confirmed defect
The product was materially different from its description
The entire order was cancelled before shipment
Refund of the charge is required by applicable law
SARTOVYN agrees otherwise in writing

Expedited shipping charges, customs fees, bank charges, and other independently imposed costs are not normally refundable.

6. Size and Fit Returns

Customers are responsible for reviewing the size guide and product measurements before placing an order.

Sizing may vary between different products, cuts, and clothing styles. A customer’s usual size from another brand may not correspond exactly to a SARTOVYN product.

An item that matches the size ordered is not considered defective solely because it does not fit as expected.

Eligible size- or fit-related returns are handled as standard returns and must satisfy all condition requirements in this policy.

7. Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery.

The garment is torn, stained, or otherwise damaged
Stitching, buttons, zippers, or other components are defective
You received the wrong product
The delivered size or color does not match the order
An item is missing from the package
The product materially differs from its description

Whenever possible, report visible problems within 72 hours after delivery.

Please include:

A photograph of the complete product
Close-up photographs of the affected area
Photographs of the tags and labels
Photographs of the external packaging
A photograph of the shipping label
A clear written description of the problem

Do not wash, wear, repair, tailor, or discard the product before receiving instructions.

After reviewing the evidence, we may provide:

A replacement product
A refund
Another appropriate remedy

The available solution depends on the circumstances, evidence supplied, product availability, and applicable law.

8. Missing Products

An order may be delivered in more than one package.

Before reporting an item as missing, please check:

All tracking numbers connected to the order
The shipping confirmations sent by email
The contents of each parcel received
Whether another shipment is still in transit

When an item remains missing, contact service@iaznaaz.shop with your order number and photographs of the package and shipping label.

9. Products Excluded From Change-of-Mind Returns

Unless required by applicable law, the following products are generally not eligible for preference-based returns:

Customized or personalized clothing
Made-to-order products
Products altered according to customer instructions
Gift cards
Products clearly marked as final sale
Clearance merchandise expressly identified as non-returnable
Underwear or intimate apparel after the hygiene seal or protective packaging has been opened
Swimwear after the hygiene liner has been removed
Earrings or other hygiene-sensitive accessories after opening
Worn, washed, stained, altered, or damaged products
Items returned without their original tags
Products affected by perfume, smoke, cosmetics, deodorant, or body odor
Items returned after the applicable return period

These exclusions do not remove legal rights relating to products that are defective, incorrectly supplied, or not as described.

10. Sale and Promotional Items

A reduced price does not automatically make a product non-returnable.

A discounted product will be treated under the standard return conditions unless it was clearly identified as:

Final sale
Non-returnable
Clearance with restricted return rights

Products purchased as part of a bundle, gift offer, or promotion may need to be returned together.

When only part of a promotional order is returned, the refund may be recalculated based on the remaining products and the original offer conditions.

11. European Union Withdrawal Rights

Consumers receiving eligible online orders in the European Union may have the right to withdraw from a qualifying purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, the customer must send a clear withdrawal notice before the applicable period expires.

Unless applicable law provides otherwise:

The customer may be responsible for direct return-shipping costs
Products must be returned within the legally required period
Garments may be inspected only to the extent reasonably necessary to determine their nature, characteristics, and fit
A deduction may apply when excessive handling reduces a product’s value
Customized, personalized, opened hygiene-sensitive, and other legally exempt products may not qualify

This section does not restrict any mandatory consumer right available under the law of the customer’s country.

12. Exchanges

SARTOVYN does not guarantee direct exchanges because the requested size, color, or product may become unavailable while the original item is being returned.

The recommended exchange process is:

Request a return for the original item.
Send the item according to the authorized instructions.
Place a separate order for the preferred product or size.

The new order is subject to current pricing, availability, shipping charges, and promotional conditions.

When an incorrect or defective item was delivered, we may arrange a replacement without requiring a separate purchase.

13. Return Packaging

Approved products must be packaged securely.

Customers should:

Fold garments carefully
Protect products from moisture
Use the original product bag when available
Place the item inside suitable external packaging
Remove or cover unrelated shipping labels
Follow the return instructions provided by our team

Do not attach postage, tape, or labels directly to retail product packaging.

SARTOVYN is not responsible for damage caused by inadequate packaging arranged by the customer.

14. Return Inspection

After an authorized return reaches the designated facility, it will be inspected.

The review may confirm:

The correct product was returned
The return was sent within the authorized period
Original tags remain attached
The item has not been worn or washed
All included accessories are present
The product matches the condition described in the request
The packaging and return instructions were followed

We will notify you when the inspection has been completed and whether the refund has been approved.

15. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Refunds cannot normally be transferred to:

A different card
A different PayPal account
Another customer
An unrelated bank account
Cash or check

When the original payment method is no longer active, the financial institution may redirect the refund according to its own procedures.

16. Refund Processing Time

After a refund is approved, please allow up to 10 business days for it to be processed.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

This additional posting time is controlled by the financial institution and is outside SARTOVYN’s direct control.

Contact us at service@iaznaaz.shop if more than 15 business days have passed since you received written confirmation that your refund was approved.

17. Reduced Refunds

Where permitted by applicable law, a refund may be reduced when:

The product shows signs of wear or excessive handling
Tags, accessories, or components are missing
The original packaging is absent or damaged
The garment has been washed, altered, or repaired
The customer is responsible for return-shipping costs
A promotional discount must be recalculated
The product lost value while in the customer’s possession

We will provide an explanation when a material deduction is made.

18. Refused and Undeliverable Packages

Do not refuse a delivery without contacting us first.

A parcel may be returned because of:

An incorrect or incomplete address
Repeated missed delivery attempts
Failure to collect the package
Refusal by the recipient
Restricted property access
Unpaid customs duties
An inability to contact the customer

A refused or undeliverable package is not automatically treated as an authorized return.

Where permitted by law, an eligible refund may be reduced by outbound shipping, return transportation, carrier charges, customs expenses, or other costs incurred.

19. Return Destination

The following address is SARTOVYN’s business contact address:

SARTOVYN™
600 Jefferson Rd #2
Rochester, NY 14623
United States

This address is not automatically the return destination.

Products may need to be sent to a separate warehouse, fulfillment center, supplier facility, or returns-processing location.

Always obtain written return authorization and the correct destination before mailing a product.

SARTOVYN is not responsible for items sent to an unauthorized or incorrect address.

20. Return and Refund Support

Questions or return requests may be submitted to:

Email: service@iaznaaz.shop
Phone: +1 (585) 424-7452

Please include your order number and the email address used during checkout.

Never send complete payment-card numbers, security codes, passwords, or one-time authentication codes.