Return policy
Business Information
Yangguanzhai Complex, Jingwei New City,
Xi'an Economic and Technological Development Zone,
Xi'an, Shaanxi,
China
Shanxi Jimujiazhuang Information Technology Co., Ltd.
Return & Refund Policy
We want you to feel confident when shopping with OXBURYTOWNSHIPNJ™. If something about your order is not right, our customer care team is available to help you review the next steps.
Straightforward Returns, Thoughtful Support
Every wardrobe purchase should feel considered. If an eligible item does not work for you, contact us as soon as possible after delivery so our team can review your request.
Return eligibility depends on the condition of the merchandise, the nature of the item, and the circumstances of the request.
Contact Us First
Please do not send merchandise back without first contacting OXBURYTOWNSHIPNJ™ customer care.
Once your request has been reviewed, our team can provide the appropriate return instructions if the item is eligible.
Items Should Be Returned in Original Condition
To help us process an eligible return, merchandise should generally meet the following conditions.
Unworn & Unused
Items should be unworn, unused, unwashed, and free from signs of wear, alteration, damage, stains, odors, or other conditions that would prevent resale.
Tags & Packaging
Original tags, labels, accessories, detachable components, and packaging should be included where applicable.
Proof of Purchase
Please provide your order number or other reasonable proof of purchase so that our customer care team can identify and review the transaction.
The Return Process
Please Contact Us Before Sending Any Return
Returns sent without prior authorization or to an unconfirmed address may be delayed, refused, or become difficult to identify. Always obtain return instructions from our customer care team first.
Certain Items May Not Be Eligible
Certain merchandise may not be eligible for return where permitted by applicable law. This may include items that have been worn, washed, altered, damaged after delivery, or returned without required components.
Items may also be ineligible where their condition makes resale inappropriate or where a specific product is identified as final sale or otherwise non-returnable before purchase.
Additional restrictions may apply to certain categories for hygiene, personalization, safety, or other legitimate reasons.
If Something Arrives Wrong
If you believe an item arrived damaged, defective, or materially different from what you ordered, please contact us promptly after receiving your package.
Include your order number, a description of the issue, and clear photographs of the item and packaging where appropriate.
Providing this information helps our team review the matter efficiently and determine an appropriate resolution.
Need a Different Size or Option?
If you would like a different size, color, or product, contact customer care so we can review the available options for your order.
Availability cannot be guaranteed and may depend on current inventory, the condition of the original item, and the circumstances of the request.
How Approved Refunds Are Processed
Shipping a Return
Return shipping instructions will be provided when an eligible return request is approved.
Responsibility for return shipping costs may depend on the reason for the return, the condition of the merchandise, the destination, and applicable consumer protection requirements.
When returning merchandise, we recommend keeping relevant shipping records or tracking information until the return has been completed.
Original Shipping Charges
Original delivery or shipping charges may be non-refundable except where otherwise required by applicable law or where the refund relates to an error for which the store is responsible.
Refused or Undeliverable Packages
Packages that are refused, unclaimed, returned because of an incorrect or incomplete delivery address, or otherwise marked undeliverable may require additional review before any refund or reshipment is processed.
Additional shipping or handling costs may apply where permitted.
Cancellations & Modifications
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will review the order status, but changes or cancellations cannot be guaranteed once processing, fulfillment, or shipment has begun.
Your Legal Rights
Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted under applicable consumer protection law.
Where local law provides you with additional mandatory rights regarding defective products, cancellations, refunds, or returns, those rights will continue to apply.
Start a Return Request
Contact OXBURYTOWNSHIPNJ™ customer care before returning an item. Please include your order number and a brief explanation of your request.
Email: service@oxburytownshipnj.com
Contact Customer Care